DRAFT — NOT YET REVIEWED BY A LAWYER
This document is a working draft prepared for legal review. It is not legal advice and is not yet binding. It must be reviewed and approved by a qualified legal practitioner before Stay Clean accepts live payments or onboards paying customers.
Refund & Cancellation Policy
Last updated: 8 September 2026
This policy applies to Stay Clean Pro subscriptions purchased by property owners. Stay Clean sells a digital subscription service; there are no physical goods and therefore no shipping or delivery.
1. Free trial
Every new account includes a 30-day free trial with unlimited guest entries. No payment details are required to start it, and nothing is charged during it. If you do not subscribe, the account simply stops accepting new guest entries when the trial ends — you are never charged automatically.
2. Subscription
Stay Clean Pro costs ₹399 per month, inclusive of applicable taxes. It renews automatically each month until you cancel. Payments are processed by Razorpay.
3. Cancelling
You may cancel at any time from Settings, or by emailing stayclean709@gmail.com. Cancellation stops future renewals. Your subscription remains active until the end of the period you have already paid for, and you keep full access until then.
There is no cancellation fee and no minimum commitment.
4. Refunds
We will issue a full refund of your most recent monthly payment where:
- you were charged after cancelling;
- you were charged more than once for the same billing period;
- a fault on our side made the service substantially unusable for that period; or
- you request a refund within 7 days of the charge and have not added guest entries during that period.
We do not generally refund a monthly period that has been used, because the service was available to you throughout it. Partial or pro-rata refunds for an unused part of a month are not offered — cancel instead, and you keep access until the period ends.
5. How to request a refund, and when you will receive it
Email stayclean709@gmail.com with the account email address and the date of the charge. We respond within 2 business days.
Approved refunds are initiated within 3 business days and credited back to the original payment method within 5–7 business days of initiation, depending on your bank or card issuer. We refund only to the original payment method.
6. Failed payments
If a renewal payment fails, we will retry it. If it continues to fail, the subscription lapses and the account stops accepting new guest entries. Your existing records are retained and access resumes on a successful payment.
7. Contact
Jhankar Singh, sole proprietor, trading as Viral Nest
KB-126, Ground Floor, Karpuri Puram, Govindpuram, Ghaziabad, Uttar Pradesh 201013, India
GSTIN: 09GNSPS4401Q1ZY
stayclean709@gmail.com · +91 88026 84249